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Shipping

We aim to dispatch all FoxHead.com orders within 1 business day of receiving the order. If there is a delay in dispatching your order, we will promptly contact you via email to inform you of the delay.

A signature is required for all deliveries and we do not allow shipments to be left at the front door, postbox, etc. without being signed for. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected – typically from your local post office. We understand that this may be a slight inconvenience for some of our customers however it is much less of an inconvenience than the delivery being stolen.

All items will be dispatched quickly and efficiently from our Melbourne warehouse.

Standard Shipping
Standard Shipping orders should be received within 3-6 business days. This service can take longer to some rural areas. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected. You can track your shipment at any time by clicking the “track your order” link in your shipping confirmation email. For further information, please contact CustomerService.AU@FoxHead.com

Express Shipping
Express Shipping orders should be received within 2-3 business days. This service can take longer to some rural areas. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected. You can track your shipment at any time by clicking the “track your order” link in your shipping confirmation email. For further information, please contact CustomerService.AU@FoxHead.com

International Shipping
Sorry, currently FoxHead.com does not ship outside of Australia.

 

Shipping FAQ

 

How do I know my order is shipped?
Once your items have been dispatched, we will email you a shipping confirmation email containing what you ordered, where it is going to as well as the tracking number and a link to the carrier's site.
 
How will my order be shipped?
We understand the need to get your order to you as quickly and safely as possible. With our network of couriers and postal services, we can offer the best option for you dependant on size, weight and speed of delivery.  In Australia our main carriers are Australia Post Express Post & Australia Post eParcel, together accessing every corner of the country.
 
Do you ship internationally?
Sorry, currently FoxHead.com does not ship outside of Australia.
 
What happens if my items get lost in the mail?
The first thing to do is contact Australia Post and quote the tracking number that was sent to you in your confirmation email. If your items are unable to be located by the carrier, we will lodge an enquiry from our end. Please contact CustomerService.AU@FoxHead.com if you have any queries.
 
What happens if an item is missing from my order?
Sometimes, orders can be sent in multiple satchels/boxes as they may not fit in just one. Please contact our Customer Service Department to check if this is the case. If in the rare chance we have missed an item off your order we will arrange to have the missing item sent straight away.
 
What happens if I receive an incorrect item?
If you receive an incorrect item, please contact our Customer Service Department straight away and we will arrange for the correct item to be sent to you. We will also arrange or reimburse for return postage of the incorrect item.
 
Do you deliver to PO Box Address?
We can deliver to any PO Box Address in Australia.
 
Can you deliver to my work address?
Yes, we can deliver to your place of work. Please ensure to include the Business Name in the shipping of your order so the delivery driver can find you easily.