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Returns

RETURNS

You have a period of 7 days to return the products purchased via Fox online.

Conditions:
The products have been purchased via the Fox online store
If you are not satisfied with your product/products you have a period of 7 days from the date of receipt to exercise the right of return.
To make the return the product must be in perfect condition and in its original packaging complete with all instruction manuals and accessories.

How to proceed?
1. Contact our customer service via the contact page?
2. You must provide your order number, your personal contact information and specify the products you wish to return.?
3. You will receive an authorization number which must be displayed on the return slip and placed inside the package.?
4. Send the package to our returns warehouse using the method of your choice. Please note that you are required to cover the cost of shipping.

1st Floor? San Angelo Building   218 Mathews Meyiwa Road? DURBAN? SOUTH AFRICA ?4001

What happens next?
Upon receipt of the merchandise in our warehouse and after checking the condition of the product, we will proceed to refund the amount charged to your credit card for the items returned (2-3 days depending on the bank).?We reserve the right to accept or reject the return of products that do not meet these requirements or which we believe are not acceptable for return.

 

EXCHANGES

To proceed to an exchange of goods you must return the product you no longer require using exactly the same method as a standard return and place a new order for the product you wish to receive.

As with all returns, you will have a period of 7 days to return the product/products in perfect condition in its original packaging complete with all instruction manuals and accessories.

DELIVERY

Deliveries are limited to South Africa and are handled by a Courier Company of our choice.
Delivery will take approximately 3 working days to arrive.